Refund Policy

Our refund promise

Refunds are available when the service fails and no usable coloring page is delivered.

A service failure may include a confirmed payment followed by a technical failure that prevents Color My Family from producing or delivering any usable purchased coloring page, after a reasonable opportunity to retry or correct the problem.

What normally does not qualify

A refund is not normally available when a usable coloring page was delivered but the customer changes their mind; dislikes a subjective artistic detail; uploaded a blurry, obstructed, unsupported, or unsuitable photo; entered an inaccessible email address; lost files after the recovery period; experiences a local printer, ink, paper, browser, or device problem; or lacked permission to use the uploaded photo.

How to request help or a refund

Email questions@colormyfamily.com as soon as practical. Include the email address used at checkout, approximate purchase date, package purchased, and a short description of the problem. Do not email sensitive card information or attach private family photos unless support specifically requests a safe method.

Review and remedy

Color My Family may first attempt to restore access, complete the purchased pages, or provide a replacement download. If the service failure cannot be corrected and no usable coloring page was delivered, the eligible payment will be refunded to the original payment method. Bank processing times may vary.

Non-waivable rights

This policy does not limit any refund, cancellation, or consumer-protection right that cannot legally be limited.